Thank you for your interest in Chakra JuJu Dolls! We appreciate your business and aim to provide you with the best possible experience! In line with our commitment to customer satisfaction and giving good Juju, we have implemented a No Refund, Only Exchange policy. Please " review the following details regarding our policy:
- Change of Mind: We understand that sometimes a customer may change their mind after making a purchase. However, since we begin processing orders promptly to ensure timely delivery, we are unable to accommodate refund requests.
- Exchange for Defective or Damaged Products: If you receive a defective or damaged product, we will gladly exchange it for the same item. Please contact us at info@ChakraJuJuDolls.com within 5 days from the package tracking delivery date. We will inspect the item to confirm the defect or damage, and then proceed with the exchange.
- Exceptions: There may be certain circumstances where we would consider exceptions to our no-refund policy, such as if the product is defective, damaged during shipping, or if there was a billing error on our part. In such cases, please contact us at info@ChakraJuJuDolls.com within 5 days from the package tracking delivery date, and we will work with you to resolve the issue. After this period, we are unable to process an exchange or refund.
- Limited Timeframe: Exchanges must be requested and completed within 5 days from the tracking delivery date. After this period, we are unable to process exchanges.
- Please note that our No Refund, Only Exchange policy applies to all purchases made at Chakra JuJu Dolls.
We hope this policy clarifies our position on refunds. We strive to provide exceptional customer service and are more than willing to address any concerns or questions you may have regarding our Chakra JuJu Dolls. Thank you for your understanding and cooperation.